How to Get User Feedback on Your Documentation in WordPress


Writing documentation is no easy task. It takes a lot of time and effort to write good documentation for any product, service, or technology. But all this effort and time would be wasted if users are not finding it helpful. To bridge this gap, larger corporations provide a simple feedback form at the end of their documentation articles that asks the user a simple question “Did you find this article useful?”. Recently, while working on a client’s project, we found a need for a solution that allows us to get user feedback on our documentation. In this article, we will show you how to get readers feedback on your documentation in WordPress.

First thing you need to do is install and activate Document Feedback plugin. Once activated the plugin adds a nice little prompt at the end of your WordPress pages asking for user feedback.

Feedback prompt to get user feedback on documentation pages

When users click Yes, they are asked what details they found useful.

Feedback message box when user click on Yes

Otherwise, if a user clicked No, they are asked what information they would like to see here.

Feedback message box when a user clicked No

The plugin then displays the document feedback to the authors/admins.

Document Feedback

This plugin is fairly new, and it is in it’s infancy stage. The plugin by default is limited only to pages. However, you can enable for posts, pages, and any other post type that you like. All you would have to do is add the following code in a site-specific plugin:

  //Document Feedback Filter  function wpb_new_document_post_type($post_types){  	$post_types = array( 'page', 'post'); // Add post type  	return $post_types;  }    add_filter('document_feedback_post_types', 'wpb_new_document_post_type');  

Simply add any other post type that you want in the array above.

The plugin is also limited to logged-in users only. That worked fine for our use case because the documentation was only available to registered customers. From the looks of the plugin’s development comments, it seems that the author has plans on making it available for logged out users as well.

This plugin provides quick private feedback to improve your documentation pages. It is better than embedding a contact form at the bottom of documentation pages or enabling comments. Let us know how you get user feedback on documentation on your sites?

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