How to Resend New User Welcome Emails in WordPress


Do you want to resend welcome emails to your WordPress users?

A welcome email helps build trust with new users and ensures that people remember your website. However, your welcome emails can sometimes end up in spam, or users didn’t receive the email. That’s why it’s important to resend welcome emails.

In this article, we’ll show you how to resent new user welcome emails in WordPress.

How to Resend Welcome Emails to New Users in WordPressHow to Resend Welcome Emails to New Users in WordPress

Why Resend Welcome Email to New Users in WordPress?

Creating welcome emails is a great way to customize the emails that new users receive when they register on your website. This helps build your brand and makes your site memorable for new users.

However, it’s possible that the welcome emails that you sent didn’t make it to your user’s inbox. Plus, email providers like Gmail can also flag your emails as spam.

One of the reasons for this issue is that WordPress hosting services don’t configure the mail function properly. As a result, your welcome emails fail to reach your users or land in the spam folder.

To overcome this issue, you can use an SMTP (Simple Mail Transfer Protocol) service. It allows you to use an SMTP server to send WordPress emails and ensure your emails reach your users.

An SMTP service also allows you to log any emails that don’t get delivered, so you can easily resend them.

That said, let’s look at how you can log welcome emails that didn’t reach new users in WordPress.

Set Up Email Logs in WordPress

WP Mail SMTP is the best SMTP service for WordPress. It’s super easy to use and easily conencts with popular email services like Sendinblue, Gmail, Office 365, and more.

With WP Mail SMTP, you can track email deliverability in WordPress. The plugin keeps a record of every email sent from your website and lets you resend emails that aren’t delivered.

Note: You’ll need the WP Mail SMTP Pro version to use the Email Log feature and resend welcome emails to new users. There is also a free version of WP Mail SMTP that you can use to get started.

First, you’ll need to install and activate the WP Mail SMTP plugin on your website. For more details, please see our guide on how to install a WordPress plugin.

Upon activation, you can head over to WP Mail SMTP » Settings from your WordPress dashboard and then enter the license key. You can find the key in your WP Mail SMTP account area.

Enter WP Mail SMTP license keyEnter WP Mail SMTP license key

After entering the license key, go ahead and click the ‘Verify Key’ button.

Next, you can scroll down to the Mailer section and choose how you’d like to send your WordPress emails.

Select SMTP mailerSelect SMTP mailer

All you have to do is select your preferred mailer. The PHP mail will be selected by default, but we don’t recommend using this method as it’s not reliable.

You can follow our detailed guide on how to use free SMTP server to send WordPress emails.

After that, you can go to the ‘Email Log’ tab in WP Mail SMTP settings and check the box for the ‘Enable Log’ option. This way, you’ll be able to track email deliverability in WordPress.

Enable email log trackingEnable email log tracking

When you enable the option, you’ll see additional email tracking settings under the Email Log tab.

Go ahead and check the boxes for Log Email Content, Save Attachments, Open Email Tracking, and Click Link Tracking, so you have more data about email deliverability.

Additional email log settingsAdditional email log settings

Next, you can select the time period to retain the email logs. Simply choose an option from the dropdown menu for ‘Log Retention Period’ and click the ‘Save Settings’ button.

Select log retention periodSelect log retention period

Resending New User Welcome Emails

After setting up email logs, you can now see which welcome emails didn’t reach your users and which need to be resent.

To start, simply navigate to WP Mail SMTP » Email Log from your WordPress admin area.

View email log opens and clicksView email log opens and clicks

The plugin will show all your emails under this section. You can see the email subject, who it’s been sent to, the source, and whether users opened and clicked the email.

If you see a red dot for any email, then it means it wasn’t delivered. On the other hand, a green dot shows the email has reached the user’s inbox.

To resend a welcome email that didn’t get delivered, go ahead and click the ‘View Log’ option.

View email logs for resendView email logs for resend

Now, you’ll see logs for the individual email. After that, navigate to the ‘Actions’ tab and click the ‘Resend’ button.

Click resend buttonClick resend button

A popup window will now appear. Simply enter the recipient’s email address and click the ‘Yes’ button to resend the email.

Click yes to resend emailClick yes to resend email

Next, if you see multiple emails that failed to deliver, then you can use the bulk resend feature from the email log screen.

Go ahead and check the box next to the emails that you want to resend. After that, select the ‘Resend’ option from the dropdown menu for Bulk Actions.

Resend multiple emailsResend multiple emails

When a popup window appears, you can click the ‘Yes’ button to resend multiple emails.

Click yes to resend multiple emailsClick yes to resend multiple emails

That’s it! WP Mail SMTP will resend welcome emails and any other email that fails to reach the new users.

We hope this article helped you learn how to resend new user welcome emails in WordPress. You may also want to check out our guide on how to choose the best website builder and the best WooCommerce plugins.

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